Informativa sulle spedizioni

1. About this policy

This policy applies to all orders placed at motoleds.com. In this policy, "we", "us" and "our" mean MotoLeds, and "you" means the customer placing the order. We may update this policy from time to time. The version in place when you placed your order applies to that order.

Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you live outside the UK, you also keep any mandatory consumer rights that apply in your country.

2. Where we ship

We ship to the United Kingdom, all European Union member states, the United States, Canada, Australia, Norway, Switzerland, New Zealand and the United Arab Emirates. We can deliver to any address within these countries, excluding overseas territories (such as the Canary Islands, Ceuta, Melilla, French overseas departments and Puerto Rico), provided the delivery details given at checkout are complete and correct.

3. Shipping costs

Shipping is free on orders of £20 or more. Orders under £20 are charged a flat shipping fee of £1.99, regardless of destination. The shipping cost is shown at checkout before you pay.

4. Customs, duties and import taxes

Import charges on our orders are prepaid, so you should not be asked to pay customs duties or import taxes on delivery to any of the countries listed above.

In the rare case that a courier or customs authority asks you to pay a charge, please contact us at contact@motoleds.com before paying, with your order number and a photo or copy of the charge notice. Once we have checked the charge, we will either:

ask you to refuse the delivery, and refund you in full once the courier confirms the parcel is being returned (or, where we can send it without import charges, send a replacement); or
reimburse the import duties and taxes on receipt of proof of payment.

If you pay a charge without contacting us first, we can only reimburse the import duties and taxes genuinely due on your order. We do not cover courier fees that are not import charges, such as storage fees for uncollected parcels or optional delivery upgrades.

5. Processing and dispatch

We aim to dispatch orders within 1-2 working days. Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm (UK time), or on a weekend or UK bank holiday, are processed from the next working day.

6. Delivery times

We aim to deliver your order within the times below, counted in working days from the date your order is placed:

Destination	Estimated delivery
United Kingdom	5-7 working days
All other countries	5-9 working days

These are target delivery times, not guaranteed delivery dates. Most orders arrive within them, but delays can occasionally happen, for example due to high demand, courier delays, customs checks or severe weather. If your order is running late, contact us and we'll help you track it down. This does not affect your legal rights if a delivery is significantly delayed.

7. Orders arriving in more than one parcel

Orders containing more than one item may be shipped in separate parcels and arrive on different days. Where an order is split, you will receive tracking for each parcel where available. No extra shipping charge applies.

8. Tracking

Nearly all orders include tracking. Tracking details are emailed to you once your order has been dispatched. Tracking may take a few days to show updates, particularly for international orders. You can also check your order status on our order tracking page.

9. Your delivery details

You are responsible for entering a complete and accurate delivery address and a valid phone number at checkout. Couriers may use your phone number to notify you of delivery or collection.

We are not responsible for parcels that are delivered to the address entered at checkout, even if that address is incorrect or incomplete, unless the error was made by us. If you use a parcel forwarding service, your order is treated as delivered once it reaches the forwarding address.

Your order is our responsibility until it is delivered to the address entered at checkout, delivered to your forwarding address, or collected by you from a pickup point or parcel locker. From that point, it is your responsibility.

10. Missed and failed deliveries

If a delivery fails because you were not available, did not collect your parcel from a pickup point or parcel locker within the courier's collection period, or did not provide a valid phone number, you will need to rearrange delivery directly with the courier using your tracking details.

If the parcel is returned to us, we will resend your order once it is back with us. You may be asked to cover the cost of reshipping. Alternatively, you can request a refund of the price of the items, less the original and return shipping costs we incurred.

11. Parcels marked as delivered

If tracking shows your parcel as delivered to the address entered at checkout, your order is treated as delivered. Before contacting the courier, please check with neighbours, other members of your household, any safe place or parcel box, and allow 48 hours, as parcels are sometimes scanned as delivered shortly before they arrive.

Any claim for a parcel marked as delivered must be made with the courier. We will provide your tracking details to support your claim. If the courier's proof of delivery shows the parcel was left at a different address from the one you entered, please contact us and we will look into it.

12. Lost parcels

If your parcel has not been delivered within 20 working days of dispatch, and the delay is not caused by an incorrect address, a missed delivery or an uncollected parcel, please contact us at contact@motoleds.com with your order number.

We will send you a replacement at no extra cost. If you would prefer a refund instead, we will refund the full amount paid for the affected items, including any shipping charge, within 14 days of your request.

13. Items damaged in transit

If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the item and its packaging. We will send a replacement for the damaged items at no extra cost or, if you prefer, a refund. Reporting damage after 7 days does not remove your legal rights, but prompt reports help us resolve the issue quickly.

14. Changes and cancellations before dispatch

Orders can only be changed or cancelled before they are dispatched. To request a change or cancellation, email contact@motoleds.com as soon as possible, ideally within 2 hours of placing your order. We aim to reply within 48 hours, so we cannot guarantee that an order will not be dispatched before your request is processed. If we cancel your order before dispatch, you will receive a full refund.

Once an order has been dispatched it cannot be stopped or changed. You can still cancel your purchase by returning it in line with our Return & Refund Policy, under your 14-day right to cancel.

15. Our right to cancel an order

We may cancel an order before dispatch if an item becomes unavailable, if there is an error in the price or description, if we cannot deliver to the address provided, or if we suspect the order is fraudulent. If this happens, we will let you know and refund the full amount paid.