Informativa sui rimborsi

1. About this policy

This policy applies to all products bought at motoleds.com. In this policy, "we", "us" and "our" mean MotoLeds, and "you" means the customer who placed the order. We may update this policy from time to time. The version in place when you placed your order applies to that order.

This policy explains your legal rights and how we apply them. Nothing in it affects your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you live outside the UK, you also keep any mandatory consumer rights that apply in your country. We do not offer any guarantee or warranty in addition to these legal rights.

Our supply and fit installation service is covered by our Terms of Service, not this policy.

2. Changing your mind

2.1 Your 14-day right to cancel

You can cancel your order for any reason within 14 days of the day you receive it. For orders delivered in more than one parcel, the 14 days start from the day you receive the last parcel.

To cancel, email contact@motoleds.com within this period with your order number and the items you wish to return. You can use the model cancellation form at the end of this policy, but you do not have to.

2.2 Returning the items

Once you have told us you are cancelling, you must send the items back within 14 days. We will provide the return address when you contact us. Depending on the item, the return address may be in the UK or overseas, so return postage costs can vary.

You are responsible for the cost of returning items when you change your mind. We recommend using a tracked and insured service, as items remain your responsibility until they reach us. We cannot refund items that are lost on their way back to us without proof of postage.

2.3 Condition of returned items

You may handle items only as you would in a shop, to check what they are and how they look. Items should be returned unused, in their original packaging, with all parts, cables, accessories and instructions included.

If an item has been handled beyond this, we will reduce your refund to reflect the loss in its value. Where an item can no longer be sold, this reduction may be up to the full price of the item. Examples include items that have been:

installed or fitted to a vehicle, or wired into a vehicle's electrical system;
cut, spliced, shortened, joined or modified in any way;
had their adhesive backing removed or stuck to a surface;
returned without their original packaging, or with parts missing or damaged.

2.4 Fitment

Our kits are designed to be universal. Fitment information is provided in each product description, and you should check it before ordering. If an item does not suit your vehicle or your preferences, it is not faulty. Any such return is treated as a change-of-mind return under this section.

2.5 Your refund

We will refund the price you paid for the returned items, plus any standard shipping charge you paid on the original order, less any reduction under section 2.3. Return postage is not refunded.

We will process your refund within 14 days of receiving the items back, or of you providing proof that you have sent them, whichever is sooner.

3. Faulty items

3.1 What counts as faulty

An item is faulty if, at the time it was delivered, it was not of satisfactory quality, not fit for purpose, or not as described. This includes manufacturing defects that were present at delivery but only become apparent later.

An item is not faulty if a problem is caused by anything that happens after delivery, including installation, use, misuse or accidental damage (see section 4).

3.2 Your legal rights for faulty items

When the fault is reported	Your rights
Within 30 days of delivery	You may reject the item for a full refund, or choose a replacement
30 days to 6 months after delivery	We will first replace or repair the item. If that is not possible or does not fix the fault, you may request a refund. The fault is presumed to have been present at delivery unless we can show otherwise
After 6 months	We will first replace or repair the item. You will need to show that the fault was present when the item was delivered

Claims can be made up to 6 years after delivery (5 years in Scotland), in line with UK law.

3.3 How to report a fault

Email contact@motoleds.com with:

your order number;
a description of the problem and when it started;
clear photos or a video showing the fault;
for hardwired ambient kits, the kit type (RGB or RGBIC) and the strip size affected.

We may ask you to carry out some simple troubleshooting steps, or to provide further photos, videos or information, so we can identify the cause and the faulty part.

3.4 How we put it right

We will usually resolve a confirmed fault in this order:

Troubleshooting to fix the issue without replacing anything.
Replacing the faulty part only, where parts can be replaced individually.
Replacing the faulty item or kit.
A refund, where a replacement is not possible or does not fix the fault.

If you report a fault within 30 days of delivery, you may choose a refund instead of a replacement.

For hardwired ambient kits, individual parts (strips, footwell lights and control boxes) can be replaced separately. For plug and play kits, strips and footwell lights can be replaced separately; if the main control box is faulty, we will replace the kit.

3.5 Returning faulty items

In most cases you will not need to send a faulty item back. If we ask you to return it so we can inspect it, we will cover the reasonable cost of return postage.

3.6 Items damaged in delivery

If your order arrives damaged, please see section 13 of our Shipping Policy.

4. What is not covered

The following are not faults, and we are not responsible for them:

damage caused during or as a result of installation or removal, including incorrect wiring, connection to the wrong circuit, or failing to use the correct fuse;
damage caused by not following the product instructions or our installation guidance;
strips that have been cut, shortened, spliced or modified;
water or moisture damage to any product other than our pod lights, which are the only waterproof products we sell (IP65);
physical or accidental damage after delivery, including crushed, bent, pulled or trapped cables and strips;
connection to an incorrect power supply or voltage;
adhesive that fails because the surface was not cleaned and prepared, or was fitted in unsuitable temperatures;
normal wear and tear;
small variations in colour, brightness or shade compared with photos and videos, which can differ between screens and vehicles;
issues with the third-party control apps (such as LED Lamp or LotusLanternX), including app updates, compatibility with your phone, or app availability.

5. Installation and our liability

All installations are carried out at your own risk. Please read the product instructions fully before starting. If you are not confident working with vehicle electrics, we recommend using a qualified auto electrician.

We are not responsible for any damage to your vehicle, its electrical system, trims, upholstery or any other property caused by the installation, use or removal of our products, or by failing to follow instructions.

To the extent permitted by law, our total liability to you for any order is limited to the price you paid for it. We are not liable for indirect or consequential losses, such as loss of use of a vehicle, hire vehicle costs, loss of earnings, or losses that were not reasonably foreseeable when you placed your order.

Nothing in this policy limits or excludes our liability for death or personal injury caused by our negligence, for fraud, for your statutory rights as a consumer, or for any other liability that cannot be limited or excluded by law.

6. Return and fault requests

If we ask you for additional information about a return or a fault and do not receive a response within 7 days, your request may be closed. You can contact us again at any time to reopen it.

We may decline a request where the evidence does not show a fault, where the item was damaged after delivery, or where we have reasonable grounds to believe the request is not genuine.

If you have a problem with your order, please contact us before raising a dispute or chargeback with your bank or payment provider, so we can resolve it as quickly as possible.

7. How refunds are paid

Refunds are made to your original payment method within 14 days of being approved. We do not refund any bank charges, currency conversion fees or exchange rate differences charged by your bank or card provider.