Términos del servicio

1. About these terms

These terms apply to your use of motoleds.com and to all orders and installation bookings made with MotoLeds. In these terms, "we", "us" and "our" mean MotoLeds, and "you" means the customer. Our business details are set out on our Contact Information page.

Our Shipping Policy, Return & Refund Policy and Privacy Policy also apply and form part of these terms. Please read them before placing an order.

We may update these terms from time to time. The version in place when you placed your order or booking applies to that order or booking. Nothing in these terms affects your statutory rights as a consumer. If you live outside the UK, you also keep any mandatory consumer rights that apply in your country.

2. Using our website

We try to keep all information on our website accurate and up to date, but we do not guarantee that it is free from errors or always available. We may change, update or withdraw products, prices and content at any time, without affecting orders already accepted.

Our website may link to third-party websites and apps. We are not responsible for their content, availability or how they use your information.

3. Who can buy from us

To place an order, you must be 18 or over, or have the permission of a parent or guardian. By placing an order, you confirm that this applies to you. Installation bookings have additional requirements (see section 10.5).

4. Your order and our contract

After you place an order, we will send you an email acknowledging it. This email does not mean your order has been accepted. Our contract with you is formed when we dispatch your order and send you confirmation of dispatch.

We may decline or cancel an order before dispatch, for example if an item is unavailable, if there is an error in the price or description, if we cannot deliver to your address, or if we suspect the order is fraudulent. If this happens, we will let you know and refund the full amount paid.

5. Prices and payment

Our prices are set in pounds sterling (GBP) and include VAT where applicable. Depending on your location, prices may be displayed and charged in your local currency, converted at the rate applied at checkout. We are not responsible for any currency conversion fees or charges made by your bank or card provider.

We accept the payment methods shown at checkout. Payment is taken when you place your order.

If a product is listed at an obviously incorrect price, we are not obliged to supply it at that price. We will contact you to offer the correct price or cancel the order and refund you in full.

6. Discount codes and promotions

Only one discount code can be used per order. Discount codes cannot be applied after an order has been placed, cannot be exchanged for cash, and may be subject to their own conditions. We may withdraw or change a discount code or promotion at any time, without affecting orders already placed.

7. Our products

7.1 Fitment

Our kits are designed to be universal. Fitment and compatibility information is provided in each product description. It is your responsibility to check this before ordering.

7.2 Photos and videos

Product photos and videos are for illustration. Some images are edited to adjust colours or improve clarity. Colours, brightness and lighting effects can look different on camera, on different screens and in different vehicles, so small variations are not a fault.

7.3 Third-party apps

Some products are controlled through third-party apps (such as LED Lamp or LotusLanternX). These apps are provided and maintained by third parties. We are not responsible for app availability, updates, changes, compatibility with your phone, or how those apps handle your data.

8. Installation and safe use

If you install our products yourself, you do so at your own risk. Before starting, you should:

read the product instructions and any installation guidance in full;
use the correct fuse and connection points for your vehicle;
use a qualified auto electrician if you are not confident working with vehicle electrics.

We are not responsible for damage to your vehicle, its electrical system, trims or any other property caused by the installation, use or removal of our products, or by failing to follow instructions.

You are responsible for:

telling your insurer about any modifications to your vehicle, where your policy requires it;
checking whether installing our products affects your vehicle manufacturer's warranty, or any lease or finance agreement for your vehicle.

9. Using our products legally

You are responsible for making sure your use of our products complies with the road traffic and vehicle lighting laws that apply where you drive.

Interior lighting must not dazzle, distract or affect your ability to drive safely, or be visible from outside the vehicle in a way that could distract other road users. We recommend avoiding flashing, strobing or music-reactive modes, and very bright settings, while driving.

Our pod lights are waterproof (IP65), but coloured exterior vehicle lighting is generally not permitted on public roads in the UK and many other countries. Exterior use is for show and off-road purposes only, unless the law where you drive allows it.

We are not responsible for any fines, penalties, MOT or roadworthiness test failures, or other consequences of using our products in breach of the law.

10. Supply and fit installation service

10.1 What the service includes

Our supply and fit service includes an RGBIC ambient lighting kit and its installation in your vehicle. Current prices are:

Kit	Supply and fit price
Lite	£220
Standard	£250
Pro	£280
Full	£310

Prices include VAT. Travel charges may apply on top (see section 10.2). The price confirmed in your booking is the price you pay, unless you ask for changes to the work.

10.2 Travel charges

Mobile installations are available in selected areas. Travel within 15 miles of our nearest base is free. Beyond 15 miles, travel is charged at £0.75 per mile for the full distance, measured by road and doubled to cover the return journey. We do not travel more than 2 hours' drive from our base. Any travel charge will be confirmed before you book.

10.3 Booking and deposits

Installation enquiries made through our website are not bookings. A booking is confirmed only when we confirm a date and price with you in writing.

We may ask for a deposit of 10% of the booking price to secure your date. Subject to your cancellation rights in section 10.4, the deposit is non-refundable unless we cancel the booking. The deposit is deducted from the final price.

10.4 Your right to cancel a booking

You can cancel a booking for any reason within 14 days of the date we confirm it, and we will refund any deposit in full.

If you ask for your installation to take place within this 14-day period, you agree that we can start the work before the period ends. Once the installation has been completed, you can no longer cancel it, and the kit fitted to your vehicle cannot be returned as a change-of-mind return.

After the 14-day period, our rescheduling and cancellation terms in section 10.6 apply.

10.5 What we need from you

For every installation, you must:

be 18 or over, and be the owner or registered keeper of the vehicle, or have their permission for the work;
provide a safe, legal place to work, such as a driveway or private parking space, with enough room to open all doors fully;
make the vehicle and its keys available at the agreed time, with the interior clear of personal belongings;
remain contactable during the installation;
tell us before the installation about any known electrical faults, warning lights, accident damage or existing aftermarket wiring or accessories.

Installations typically take 3-6 hours, depending on the kit and the vehicle.

10.6 Rescheduling, late cancellation and missed appointments

You can reschedule or cancel free of charge with at least 24 hours' notice before your appointment.

If you cancel with less than 24 hours' notice, or we cannot carry out the installation because of something within your control (for example, you are not available, the vehicle or keys are not available, there is no suitable place to work, or the vehicle is not as described), you will lose any deposit paid. If no deposit was paid, we may charge a call-out fee of £40 plus any travel charge that applied to the booking.

We may reschedule an installation free of charge because of bad weather, illness, unsafe working conditions or other events outside our control. If we cancel a booking and cannot offer a suitable new date, we will refund any deposit in full.

10.7 On the day

Before starting, we will inspect the vehicle and may take photos to record its condition, including any existing damage, faults or warning lights.

We may refuse to start or continue an installation if we reasonably believe the vehicle's electrics are faulty or unsafe, the vehicle has existing issues that would affect the installation, or the working conditions are unsafe. If this is due to something you did not tell us about in advance, section 10.6 applies.

10.8 Payment

The balance is payable immediately after the installation is completed, by cash, card or bank transfer. The kit remains our property until the full price has been paid.

10.9 Our workmanship

We will carry out installations with reasonable care and skill. If any part of our work is not carried out with reasonable care and skill, please tell us as soon as possible. We will put it right at no extra cost or, if that is not possible, give you an appropriate price reduction.

We are not responsible for problems caused by later work on the vehicle by anyone else, by modifications made after our installation, or by misuse.

10.10 Your vehicle

If we damage your vehicle through a failure to use reasonable care and skill, we will repair the damage or pay the reasonable cost of repair.

We are not responsible for:

damage, faults or warning lights that existed before the installation, whether or not we noticed them;
faults in the vehicle's own electrical system, or in aftermarket wiring or accessories fitted by others;
normal wear to trims, clips and fixings that are removed and refitted as part of the installation;
any effect on your manufacturer's warranty, insurance, or lease or finance agreement;
loss of use of your vehicle, hire vehicle costs, loss of earnings, or other indirect losses.

10.11 Partner installers

In some areas, installations are carried out by independent partner installers who fit our products using their own services. If your installation will be carried out by a partner installer, we will tell you before you book.

In that case, your installation contract is with the partner installer, who is solely responsible for the installation work, its quality and any damage caused by it, under their own terms. MotoLeds is responsible only for the products we supply, under our Return & Refund Policy.

11. Customer photos and videos

If you tag MotoLeds in a public post, or send us photos or videos of our products, you give us permission to repost and share that content on our website and social media, with credit to you. You can ask us to remove it at any time by contacting us.

12. Intellectual property

All content on our website and social media, including text, images, videos, logos and branding, belongs to us or is used with permission. You may not copy, reproduce or use it for commercial purposes without our written permission.

13. Our liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure or our negligence. We are not responsible for loss or damage that is not foreseeable, or for losses relating to any business use of our products.

To the extent permitted by law, and except as set out in section 10.10, our total liability for any order or booking is limited to the price you paid for it.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for your statutory rights as a consumer, or for any other liability that cannot be limited or excluded by law.

14. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as courier or postal disruption, severe weather, supplier or stock shortages, strikes, or failures of third-party services. If such an event affects your order or booking, we will contact you as soon as possible to arrange a new delivery date or appointment, or offer you a full refund for anything not yet supplied.

15. Your personal information

We use your personal information only as set out in our Privacy Policy.

16. Other important terms

If a court finds part of these terms invalid, the rest will continue to apply. If we delay enforcing any of these terms, we can still enforce them later. These terms are between you and us, and no other person has any rights to enforce them.

17. Governing law and disputes

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country. If you live elsewhere, you keep the protection of any mandatory laws of your country of residence.

If you have a problem, please contact us first so we can try to resolve it.